Uship Phone Numbers and Emails

Toll-Free Number:

  • (800) 698-7447

Uship Email:

Legal
Privacy Inquiries
Send Message
Is this your business?

How to Contact Uship Customer Service?

Most Popular Number:

(800) 698-7447
Total calls: 949 Issues resolved: 42 Last call: Mar 14, 2024

What Is the Uship Customer Service Phone Number?

The Uship customer service number is 1-800-698-7447. The Uship phone number is a direct line to uShip's support team, assisting with inquiries, account-related matters, or navigating their shipping platform. The Uship contact works actively both for the shipper and the service provider. It makes reaching out to Uship customer service easier and enables you to address questions or concerns promptly. Ensure you have relevant details when calling to facilitate a smoother interaction with Uship support representatives. The toll-free number reflects uShip's commitment to offering accessible and convenient customer service to users engaging in shipping and freight services through their platform.

Does Uship Have 24-Hour Customer Support?

Uship does not offer 24-hour customer support. Uship customer service hours are limited to specific time slots. Help is available Monday and Tuesday from 9:00 AM to 5:00 PM CST. Similarly, customers can access support during the same time frame on Wednesday, Thursday, and Friday. However, on Saturday and Sunday, Uship transitions to support email-only.
The schedule indicates that live customer support is not accessible on weekends, with users directed to email for assistance. Users should plan their inquiries or requests within Uship's designated customer support hours to ensure timely responses and service. Understanding the support availability schedule helps users navigate Uship's platform effectively while seeking assistance during the specified operational hours.

How Do I Contact Uship Customer Support via the Website?

Uship customer support provides website support to help customers in need and provide quick assistance. To do so, head to the official Uship website and start by navigating to the bottom of the page and clicking the "Help" option. The section provides users with a repository of articles addressing various topics, serving as a valuable resource for self-help. If the available materials do not sufficiently address your concerns, uShip offers a chat service accessible through the chat icon at the page's bottom right corner. Initiating the chat connects you with a chatbot initially, offering automated assistance. If your query requires more personalized attention, you can transition to a live chat with a customer service agent. This dual-tiered approach allows users to explore self-help options first and seamlessly transition to real-time support when needed, enhancing the efficiency and responsiveness of uShip's customer support system.

PissedConsumer Club

Contact Information

Uship Website:

Uship Help Center:

Corporate Office Address:

uShip, Inc.
205 E Riverside Dr
Austin, Texas 78704
United States

Uship Rating Based on 187 Reviews

Rating details

1.6
more details
Customer service
Website
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

Summary of Uship Customer Service Calls

964 TOTAL
CALLS
03:19 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Uship?

Shipping and Delivery Question:

  • “Shipper canceled after I made payment”
  • “Shipping questions”
  • “Motorcycle delivery”

Request for Information Question:

  • “Confirming shipment”
  • “Complain about a contractor”
  • “Need confirmation”

Payments and Charges Question:

  • “I was sent an invoice to pay for a delivery of a truck by QR code”
  • “Frauds”
  • “Payments”

Account Question:

  • “I ve been blocked! Trying to ship a vehicle!”
  • “Unable to sign up”
  • “Account issue”

Activation/ Cancellation Question:

  • “Customer canceled shipment”
  • “I bought the wrong contact that I was talking to. I'm not sure how that happened. Please call ASAP. I need to cancel payment.”
  • “Cancel”

Product/ Service Question:

  • “Internet problem”
  • “Damaged property”
  • “I'm buying a bike and have questions”

Website/ Application Question:

  • “Can't register on your website”
  • “Difficulty with website”
  • “Lost on your web site”

Staff Question:

  • “Customer service phone number”
  • “Customer service”
  • “Problem not getting service i paid for”

Refund Question:

  • “Refund”

Employment Question:

  • “Get paid after delivery”
  • “Jobs opening”
  • “Do ya'll give1099 for the load delivered”

Return/ Replace Question:

  • “Change dates”

Other Question:

  • “First time user and would like information”
  • “Quote to ship a vehicle PA to AZ”
  • “To identify my self”

About

Summary

uShip is an online shipping marketplace. The company provides customers connections with Transportation Service Providers. uShip.com has been on the market since January of 2003. The headquarters of the company is based in Austin. uShip offers a variety of tools and products that enhance the shipping experience, including tools like the Shipping Price Estimator, the uShip Provider Directory, and the Bid Price Evaluator.

uship offers the following shipping services: household goods transporters, household movers, vehicle transporters, motorcycle transporters, boat transporters, freight carriers, plant and agriculture movers, pet and livestock transporters, special care movers, as well as junk haulers.

Uship reviews and complaints

Uship is ranked 147 out of 1128 in Transportation and Logistics category

Area Served

USA

Payment Methods

MasterCardVISA

Compare Uship To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Shiply image
359 reviews
4.0
Veritread image
4 reviews
1.0
FedEx image
7387 reviews
1.4
Write a review
Do you have something to say about Uship? What happened? What can we help you with?
Submit review Don't show this popup