The 1st and only time I used UShip and the driver arrived with one of my puppies dead. Driver arrived in the middle of night (3:00 am) and insisted that I give him the code to release the funds. It was incredibly scary, alone female, big guy demanding I release funds.
So I gave home the code but immediately contacted UShip the minute he left my drive way and UShip refused to retract since I had given the code.
I once again tried to use UShip again 2 weeks ago, my puppies were over 8 weeks of age. Health certified by a veterinarian to travel and plus I had all the interstate papers making it legal for my puppies to cross state lines.
UShip once again removed my ad stating violations were committed but yet they refuse to explain to me what violations had I done wrong.
I explained to UShip that I was new to the system and would try to cooperate in any way possible but needed to know what it was I did wrong.
UShip instead banned me again with an explanation. DO NOT USE USHIP or the driver TINYGO4U, he negligently murdered my puppy.
TINYGO4U when arriving at my residence, I asked him when was the last time the puppies ate, TINYGO4U looked at me and said, "I was supposed to feed them."
The guy was fat and gross, how many times did he stop and eat in the 26 hour period when he had my puppies on board, but yet he so *** that he did not feed the puppies.
He even had been provided with a bag of food and a gallon of water, so what did he think that he was supposed to do with that.
Plus when I posted my original ad, special instructions stated that he would need to stop and feed the puppies about every 4 hours and to change out the pee pads.
I did find another site citizenshipper.com who are a lot more reasonable to deal with, a representative from citizenshipper.com walked me through the process indicating what I can or can not do.
Plus I found drivers who are experienced in shipping animals so that they do not arrive dead.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I liked: Healthy puppies.