205 Brazos St, Austin, TX 78701, USA
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

The first time I used them all went as…

The first time I used them all went as planed . We booked Old Dominion they were out of this world perfect .

You always had contact with driver and they did not find ways to increase you charge . The next time I booked NMU Worldwide . This was a joke , very bad customer service the operator had problems with English speaking and understanding and before they could pick up they were talking about increase in pricing . Can not put you in contact with driver , You can not pay through u-ship who seems to be more secure , then you have to print another BOL .

So I call u-ship they cancel pickup first thing in morning and relist pickup but then had to deal with trucking company trying to charge me for there bad service . Uship did fix it but did nothing to this company . after all that there truck 18 wheeler shows up at 5;30 in afternoon turns in wrong driveway and just goes tru 2 neighbors yards and yes it messed there yard up good . I asked the driver what he was doing and he said no one called him ...

Once again no communication . So now i am fixing yards and u-ship says they can do nothing Other than this they have been great but NMU is a joke NEVER USE THEM

Product or Service Mentioned: Transportation Service.

Reason of review: Bad quality.

Monetary Loss: $600.

Uship Cons: Do not use nmu they destroyed my neighbors yard.

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