Randolph, New Jersey
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

We've been overcharged 100% and uShip doesn't care about it. Their website showed $940.00 for desired shipment from TX to NJ . After the delivery we received a notice with charge...$1880. uShip explained that this is what they got from the forwarder.Even it dies not make any sense ( delivery from China would be less expensive ) So, they are not responsible for their quotes...You never know how much you will be charged ....BEWARE !

In addition the associate was rude and instead of help we received notice about collection agency if no payment made as they wanted.

Double BEWARE !

Initially the forwarder provided 350 lb more weight that it was . So, The charge was more than $2,000. After opening the case and providing documents with the real weight they decreased charge...a bit.

And uShip said that it is OK now even their website estimate shows half of the price.


Product or Service Mentioned: Uship Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Price reduction.

Uship Cons: Poor service.

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