I decided to buy an English Bulldog for my husband for our 2 year anniversary tomorrow. I paid 420 to ship not counting the 35 extra to send the money.
They contacted me again a few hours later to tell me that we needed to pay insurance on the puppy which was another 1,768 and that we would get it back once the puppy was delivered to our door. Saturday morning they call me telling me that we would have our puppy at 4:15 pm. I'm the one that was authorized to get the puppy so I had to stay home all day waiting for it. I get an email at 3:50 pm telling me that the puppy is in Hawaii!!
that he would be there for 6 months. Then they called me telling me that I couldn't get our puppy for 6 months. Mind you in the email they sent they had the wrong name. They sent my dog to another customer and they deliver her dog here in Co.
They said they tried everything they could do to get the dog back and they the state wouldn't release the puppy for 6 months. We told them that we wanted our money back. Call it good. Well they said that we would get 25,000 back from insurance.
They said we could get the money today. We are thinking good. Well I get yet another email today telling me that we owe them another 3,339 for the ATM card and insurance on the card! Well we have the money but me card wont work not a big deal.
I call western union and I had the pull the account number up. I asked them if the USHIP could cancel the transaction and everything get the money back and put it in our bank account. Western union told me yes they could. I call and tried to talk with them about it.
The Agent Richard kept talking over me and yelling at me wouldn't let me explain what was going on. I talked with the sup. He started yelling at me as well. I have a temper and I lost it.
I told him to shut up listen ( the not so nice way) and explained like 6 times to him that I can't pay it. I have a spending allowance on both debit/credit cards. He then told me to go and withdraw money and send it. I told him that I can't withdraw money off one my card.
He told me that he would drop it to 1,800 that we would be paying. i had to tell him again that we couldn't do that because I have a spending allowance. I asked the sup and the agent to cancel the transaction and to please put in our bank account like I asked them to do in the first place. They told me that they couldn't do that because they already paid for it.
I told them what western union told me. The sup finally agreed to see what he could do and call me tomorrow. We ARE LOOKING FOR A LAWYER NOW. We done with the games.
We want our money back. to be honest with you all the 25,000 means nothing to us. We just want the money that they owe us which would be the 2,339.
We told them that we will take them to court either way we will get our money back. We might be young but, we ARE NOT ***.
Monetary Loss: $2339.