Not resolved
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
1 comment

I received a email fro Uship as my move was underway and the driver was on their way to perform pick up that a review was being performed and asked for information. I provided info about my move sent in the email, completed the pickup with my driver.

Then I receive a email stating that per my request my move was canceled.

I never canceled anything. So now im out 753 which has not been returned to me after several attempts UShip has not made any effort to rectify this situation by simply reversing the cancellation and reinstating my move.

Product or Service Mentioned: Moving Service.

Reason of review: Poor customer service.

Monetary Loss: $753.

Preferred solution: Let the company propose a solution.

Uship Cons: Timeliness in resolving issues, User friendliness in accessing supervisors for complaints, Sop procedures within the organization are flawed.

  • Moving Services
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Anonymous
#1430129

Hello,

I do apologize for the frustration you experienced when booking your move. I can see that you have received a full refund from uShip for the total cost of the move ($753) and you have been rebooked with your chosen carrier. Feel free to reach out to us directly anytime.