Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

The first time I used them the service was fair but they surcharged because the dimensions were a few inches more than entered. OK, fair enough.

The second time I used them the truck failed to show up three times.

Apparently repeatedly went to the wrong location. Uship never bothered to notify us of a problem or delay. After three calls to reschedule they managed to pickup; but delivery was a week late. The carrier then tried to invoice me.

After several more calls I straightened this out but then almost two month later they had the audacity to try and surcharge me. Their customer service is sup-par and they do not hold their carriers accountable.

I would not recommend them!

Product or Service Mentioned: Uship Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

Uship Pros: Initial price quoted.

Uship Cons: Deceptive practices, Money grab.

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