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1.5
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
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The first time I used them the service was fair but they surcharged because the dimensions were a few inches more than entered. OK, fair enough.

The second time I used them the truck failed to show up three times.

Apparently repeatedly went to the wrong location. Uship never bothered to notify us of a problem or delay. After three calls to reschedule they managed to pickup; but delivery was a week late. The carrier then tried to invoice me.

After several more calls I straightened this out but then almost two month later they had the audacity to try and surcharge me. Their customer service is sup-par and they do not hold their carriers accountable.

I would not recommend them!

Product or Service Mentioned: Uship Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

I liked: Initial price quoted.

I didn't like: Deceptive practices, Money grab.

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