Thomas W Rjx

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Dissatisfied with Uship

My second experience with using Uship and XPO to ship a 900-pound floor grinder to Texas was very bad. I purchased $15,000 worth of insurance to protect this machine and upon delivery, it was clearly damaged by a reckless forklift operator.

I submitted pictures of the fully intact pallet that it was strapped to, and also pictures of the heavy-duty plastic wrap that was wrapped in multiple layers to protect the controls. Upon delivery, it was found that the controls were broken, the bubble wrap was torn open, the 900-pound machine was shifted sideways on the pallet, and the pallet itself was cracked in half. I submitted a claim to Uship, only to be told that my case was denied because it wasn't wrapped properly. My question is, how can Uship or any shipper say that it's okay to break a pallet in transit?

Definitely not fair and not right. They say you can appeal the case, which I did, but after 4 days, I haven't heard from anyone.

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Loss:
$2000
Pros:
  • Easy to get prices
Cons:
  • Very poor claims support

Preferred solution: Equipment repaired

User's recommendation: Find another Shipping agent besides UShip

Blaine N Gzh

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Ripped off!!

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Uship - Ripped off!!
Uship - Ripped off!! - Image 2
Uship - Ripped off!! - Image 3
I engaged your ship service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar lack of communication, a significant delay in delivery, and the delivery occurring in the dark. Despite paying extra for coverage, my car arrived with a cracked back window. The shipper refused my claim, stating it wasn't their responsibility. I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.
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Loss:
$650

Preferred solution: Price reduction

User's recommendation: DONT USE!!

Blaine N Gzh

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Verified Reviewer
| map-marker Caldwell, Idaho

Insurance scam!

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Uship - Insurance scam!
Uship - Insurance scam! - Image 2
Uship - Insurance scam! - Image 3
I engaged in Uship service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar lack of communication, a significant delay in delivery, and the delivery occurring in the dark. Despite paying extra for coverage, my car arrived with a cracked back window. The shipper refused my claim, stating it wasn't their responsibility. I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.
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User's recommendation: DONT!! USE!!

Jodi R Lyi

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Verified Reviewer

Not sure if I am being scammed or not

I wanted to buy a travel trailer that was advertised by someone in Kelowna BC. I find out that the trailer is in Prince Rupert BC and Uship is handling the transaction. I received acceptance of the transaction and am suppose to go to a Pay in Person location and make several transactions with QR codes of $999 for each transaction. IS THIS HOW TO DO TRANSACTION FOR Uship?
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1 comment
Guest

This sounds very familiar to a situation I almost got into. For a gulf stream.

Vincent N Tnz

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Verified Reviewer

Your usip shipper never replies

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Terrible shipper should be fired from uship turn around time is horrible it's been over two months since buyer purchased antique Uship needs to remove this shipper from their roster horrible service from this shipper (King Shippers NC dont use them if they are choosen for your shipment
View full review
Loss:
$1750
Pros:
  • Very good when i arrange own y
Cons:
  • Have king shippers nc

Preferred solution: Full refund

User's recommendation: Do not use King Shippers NC you will be waiting a long time

Vincent N Tnz

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Verified Reviewer
| map-marker Newark, Delaware

Your usip shipper never replies

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I personally use Uship on my eBay items with never an issue they are great no doubt about it but I didn't set up delivery it's the shippers that's the immediate big problem they should be fired from Uship never answer any numberous calls made they are non professional in their duty get rid of them ,makes me wonder now who the assigned to ship items I will never release my items unless delivered within a weeks time Vincent Necastro
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User's recommendation: Be careful in the amount of time they deliver antiques make sure you know before you hand over your antique

Doug S Kiz

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Verified Reviewer
| map-marker San Jose, California

I ve been blocked! Trying to ship a vehicle!

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Ive tried to ship a vehicule for 3 hrs and got blocked, they dont answer! I started dealing with one driver , agreed on the price but he never said when he would be here after telling us that he was one hour away. Meanwhile we are waiting with a disable vehicule in the cold. Uship is not answering their phone, and their email seems to be with a third party .
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User's recommendation: Beware , they are not reliable at all

Glenn C Dbw

Internet problem

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Trade like *** to you guys you were recommended have an Internet problem with password talk to you guys got no help for me really listen try later. I dont understand I kind of business. How can people recommend you when you do that kind of stuff
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Preferred solution: A real person helping me but I’m sure I can find some other people that would be willing to transfer my stuff from Ohio to California. You were just recommended, but I will make sure I talk to the man make sure he doesn’t do that again

Anonymous
map-marker Sevierville, Tennessee

Pet shipping

Recieved email about shipping pet from a breeder to me. Stated i need refundable insurance to be paid before shipping. Think this a scam. I searched website and Google. Nothing about needing insurance to deliver. Won'tet me add pics of what I screenshot from website
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User's recommendation: Be very cautious

Anonymous
map-marker Dundas, Ontario

I got scammed

Facebook marketplace someone wanted to ship me a car with no shipping cost so I want to know how this is allowed with uship
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1 comment
Gustavus Fzj

Don't do it. I know someone who got scammed on Facebook Marketplace with a car scam.

The person emailed after the buyer expressed interest in a 2012 Honda and asked for the Uship deposit up front. Then emailed from what looked like a legit email from Uship asking for money through etransfer for the deposit etc. The whole thing turned out to be a scam. There was no car and it never came.

Police and the bank are now involved. If you were scammed as well your best bet is to report to police and your bank.

Not sure if it was the same person but it was someone saying he was posting the ad for his sister and messaged her email. Her email was olivia107cruz@***.com

Kirk A Obm

Damaged property

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Uship - Damaged property
Uship - Damaged property - Image 2
Uship - Damaged property - Image 3
Original review May 15, 2023
I went through Uship to find someone to move a travel trailer 127 miles. B&h Trucking LLC picked up my trailer and with in 20 min it was demolished D/T neglect and carelessness. It was left at a truck stop and was than towed away. UShip allowed this company to work through them with no insurance. You can't deliver a sandwich with door dash without insurance.. They don't do as they say and that's Making sure your property arrives safe
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Loss:
$1500

Preferred solution: Replace my trailer at full market value

Frank R Aqc

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Verified Reviewer

Company would not pay me for service

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So this company takes a credit card from their customer to secure a payment for someone like me who is actually doing the work. In this situation, I did the work proves I did the work with text messages and video showing the work was done and because their customer decided not to respond I dont get paid. so now I am out about $500 and I hope they enjoy the work I did Uship has no integrity and does not stand by the customers or service providers.
View full review
Loss:
$1300
Cons:
  • Lose money

Preferred solution: Full refund

User's recommendation: Don’t use this company

Justin R Uma

Trouble verifying my identity because the app just blacks out

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Every time I try to verify my identity on this app, the whole screen goes white and is completely unresponsive. Every time Ive tried to contact uShip about this. I get the message that they cannot take my call right now but never tell me another time to call. This is went on for about three or four months reminds me of Roadie I Feel It could be a useful app. But greed killed it before it really took off.
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Preferred solution: A chance to use the app as it was intended.

User's recommendation: Delete the app.

Anonymous
map-marker Red Springs, North Carolina

Overcharged

My problem is they added in a $250 charge for insurance that I never requested. I have a $50k insurance policy why would I need it plus The guy hauling it has insurance.
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User's recommendation: Watch there charges they add in without your knowledge

Anonymous
map-marker Scottsdale, Arizona

Complaint

Was told would pick up Monday no-show was told pick up Tuesday no-show finally showed up Wednesday night at 10 PM. Driver cannot speak English had to get my next-door neighbor to help load the bike onto the trailer. Had to contact dispatcher again to tell him to make sure driver had help to unload bike when bike was finally unloaded driver asked for tip would not recommend would never hire again
View full review

User's recommendation: Do not use

Charles B Cpa

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Verified Reviewer

My account has been hacked and someone is making FAKE shipping requests.

Someone has listed a shipping quote for pickup of a Hyundai R210LC-3 to pick up in South Carolina and transport to North Carolina. I am unable to access my Uship account because it has been hacked. I am receiving several phone calls a day regarding this shipment. How do I stop and remove this shipment and regain control of my account?
View full review

Preferred solution: I would like for the scammers to be stopped.

User's recommendation: Keep an eye on all your accounts. This is only going to get worse.

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