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Uship

Uship

www.uship.com
What is your customer experience with Uship?

Uship Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Uship has 1.6 star rating based on 193 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Never use uship, Initial price quoted, Fast pick up.
    Cons: Being scammed and conned, Being scammed, Customer service.

  • Recent recommendations regarding this business are as follows: "Not the Protection Plan", "u ship just a broker go direct to shipper.", "I would not recommend it's an unsafe platform", "NOT AT THIS POINT - NO", "Be very cautious the providers don't seem to be screened very well".

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Media from reviews

Dissatisfied with Uship
Dissatisfied with Uship - Image 2Dissatisfied with Uship - Image 3Dissatisfied with Uship - Image 4Dissatisfied with Uship - Image 5Dissatisfied with Uship - Image 6Uship - Ripped off!!
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Top Uship Reviews

Critical Review

""VERY DISAPPOINTED""

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NEED SHIPPING INFO FOR PURCHASED ITEM - DELIVERY DATE - EVERYTHING - NO COMMUNICATION THROUGH OUT PROCESS, VERY POOR TO REPLY, NON-RESPONSIVE "AGAIN VERY...

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Lori C Pnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springdale, Arkansas

UShip Protection Plan

Original review updated May 27, 2025

I would advise any consumer to avoid purchasing the uShip Protection Plan. After a piece of furniture was damaged in transit, my Protection Plan was useless.

First, I was not sent a detailed list of 'exclusions' related to the plan due to an internet issue on the company website. I was told that my policy would not be honored due to a detail that I was not aware of when I signed the documentation because I did not receive the full contract. Secondly, I was asked to send a large volume of detailed information TWICE about my shipment (so that the case could be resolved) only to have my case denied.

I am now seeing so many complaints online about the uShip Protection Plan. I wish I had seen these reviews earlier.

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User's recommendation: Not the Protection Plan

Nakeem Zqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pontiac, Michigan

"VERY DISAPPOINTED"

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NEED SHIPPING INFO FOR PURCHASED ITEM - DELIVERY DATE - EVERYTHING - NO COMMUNICATION THROUGH OUT PROCESS, VERY POOR TO REPLY, NON-RESPONSIVE

"AGAIN VERY DISAPPOINED"

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Nakeem Zqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pontiac, Michigan

"VERY DISAPPOINTED"

"COMMUNICATE"

communication has been very poor w/inconsistent info., customer service & info email addresses are ignored w/no-reply - no phone to call, number given shows user busy always. Item has been paid in full w/no delivery, again "Very Disappointing"

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Phil J Ryr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not trust worthy company

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I shipped a part from Florida to our business in New York, and they charged me extra, claiming we were residential. Three weeks after they delivered, they charged my credit card again.

Any company that just charges extra without calling is not trustworthy. Why get a quote if they are just going to charge extra?

View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: u ship just a broker go direct to shipper.

Anonymous
map-marker Phoenix, Arizona

Account

I dropped my shipment off in Chandler AZ. Yesterday the shipper released the funds but didn't show on my account. I want to talk to a uship person not text my p to ob problem

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Wayne Pcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bloomfield, Connecticut

I need to verify my email : orinocohandtwohandtransassist@***.com

Hello Good afternoon. My Company is WD Orinoco HandTwoHand Delivery Transassist, LLC.

I haven't been able to verify my email, because I am having technical issues receiving emails. Am I able to receive that to this email instead: orinocohandtwo

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Thomas W Rjx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied with Uship

Contains 1 confidential file for company representatives
Updated by user May 16, 2024

I still have not heard back from Uship

Original review May 09, 2024
My second experience with using Uship and XPO to ship a 900-pound floor grinder to Texas was very bad. I purchased $15,000 worth of insurance to protect this machine and upon delivery, it was clearly damaged by a reckless forklift operator.

I submitted pictures of the fully intact pallet that it was strapped to, and also pictures of the heavy-duty plastic wrap that was wrapped in multiple layers to protect the controls. Upon delivery, it was found that the controls were broken, the bubble wrap was torn open, the 900-pound machine was shifted sideways on the pallet, and the pallet itself was cracked in half. I submitted a claim to Uship, only to be told that my case was denied because it wasn't wrapped properly. My question is, how can Uship or any shipper say that it's okay to break a pallet in transit?

Definitely not fair and not right. They say you can appeal the case, which I did, but after 4 days, I haven't heard from anyone.
View full review
Loss:
$2000
Pros:
  • Easy to get prices
Cons:
  • Very poor claims support

Preferred solution: Equipment repaired

User's recommendation: Find another Shipping agent besides UShip

Lise Zoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken leg on bed

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MOTJR LLC - Don't use this shipper. They delivered a bed and tried to hide that they broke the leg with two small nails.

The customer didn't realize that the bed was damaged. After the fact, she tried to contact them, and he told her to never contact them again.

Beware! Very unprofessional.

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Blaine N Gzh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped off!!

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Uship - Ripped off!!
Uship - Ripped off!! - Image 2
Contains 1 confidential file for company representatives

I engaged your ship service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar lack of communication, a significant delay in delivery, and the delivery occurring in the dark.

Despite paying extra for coverage, my car arrived with a cracked back window. The shipper refused my claim, stating it wasn't their responsibility.

I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.

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Loss:
$650

Preferred solution: Price reduction

User's recommendation: DONT USE!!

Discover F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Bad experience you should still holding money that's been released from customers

I've had nothing but problems with uship and my company will no longer do shipments off of uShip. I've had several problems everything from customers not releasing payment it should just takes that payment to customers releasing payment and you should still not releasing payment to me. I have acquired downtime and hardship dealing with uship

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User's recommendation: I would not recommend it's an unsafe platform

Richard S Tea

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Verified Reviewer

When providers send an offer they don't want to honor it. They want you to pay them more under the table in order to do the job not only that they claim their vehicles break down and then cancel the c

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I've had two providers cancel due to equipment breakdowns. I had contracts with each of them through UH.

I also have a third provider who just called me.

He stated that if I wanted transportation today - which you agreed to on either the 16th or 17th - he would surcharge me $150. I'm not even sure I want him to proceed tomorrow.

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Pros:
  • Potential resource for moving things
Cons:
  • Poor vetting of potential service providers

Preferred solution: I want these providers that have done this to be put off you ship to protect the safety of the customer and violation of your ships terms

User's recommendation: Be very cautious the providers don't seem to be screened very well

Blaine N Gzh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Caldwell, Idaho

Insurance scam!

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Uship - Insurance scam!
Uship - Insurance scam! - Image 2
Contains 1 confidential file for company representatives

I engaged in Uship service to transport my BMW from a dealership to my San Diego home. Unfortunately, the experience was subpar lack of communication, a significant delay in delivery, and the delivery occurring in the dark.

Despite paying extra for coverage, my car arrived with a cracked back window. The shipper refused my claim, stating it wasn't their responsibility.

I've contacted the BBB and plan to involve the district attorney's office in Austin, Texas. This seems like an insurance issue, and I'm dissatisfied with the service provided.

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User's recommendation: DONT!! USE!!

Tracy G Evq

NO ONE IS CALLING ME BACK

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No one is calling me back. All I want is a human being to confirm pick-up tomorrow. I will not pay $55 to JustAnswer just to get confirmation.

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Preferred solution: An answer to my questions

User's recommendation: NOT AT THIS POINT - NO

Richard S Kxg

It's been a struggle using your website

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I found the website to be very confusing and it sometimes didn't work. Also, some of your providers were not trustworthy, and one actually left me stranded for over a week because he walked away from the shipment.

He claimed he had equipment problems and then just gave me the cold shoulder and wouldn't answer phone calls regarding when he claimed he would be showing up. I think he changed his mind and didn't feel his quote was holding up because he was in competition with his uncle for the haul of my fifth wheel. It seemed to be an internal family feud going on, and I got caught in the middle.

Both should be banned from using your service in the future, they made it very difficult for the customer who is RV stuck on someone else's property. I have found another provider through your service and will move forward.

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Pros:
  • Has a list of providers that can be on the job but charges the consumer a fee to use the site makes it
Cons:
  • Consumer should not have make payments or percentage of payment to use the site that should be figured into the total bed by the provider

Preferred solution: Help getting provider band from the site

User's recommendation: Be careful with some of the providers

Jodi R Lyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not sure if I am being scammed or not

I wanted to buy a travel trailer that was advertised by someone in Kelowna BC. I find out that the trailer is in Prince Rupert BC and Uship is handling the transaction.

I received acceptance of the transaction and am suppose to go to a Pay in Person location and make several transactions with QR codes of $999 for each transaction.

IS THIS HOW TO DO TRANSACTION FOR Uship?

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1 comment
Guest

This sounds very familiar to a situation I almost got into. For a gulf stream.

Vincent N Tnz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your usip shipper never replies

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Terrible shipper should be fired from uship turn around time is horrible it's been over two months since buyer purchased antique Uship needs to remove this shipper from their roster horrible service from this shipper (King Shippers NC dont use them if they are choosen for your shipment

View full review
Loss:
$1750
Pros:
  • Very good when i arrange own y
Cons:
  • Have king shippers nc

Preferred solution: Full refund

User's recommendation: Do not use King Shippers NC you will be waiting a long time

About

Summary

uShip is an online shipping marketplace. The company provides customers connections with Transportation Service Providers. uShip.com has been on the market since January of 2003. The headquarters of the company is based in Austin. uShip offers a variety of tools and products that enhance the shipping experience, including tools like the Shipping Price Estimator, the uShip Provider Directory, and the Bid Price Evaluator.

uship offers the following shipping services: household goods transporters, household movers, vehicle transporters, motorcycle transporters, boat transporters, freight carriers, plant and agriculture movers, pet and livestock transporters, special care movers, as well as junk haulers.

Uship reviews and complaints

Uship is ranked 190 out of 1542 in Transportation and Logistics category

Area Served

USA

Payment Methods

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