I am a 5 star motorcycle/exotic automobile transporter with 100% feedback and have been using uship to fill empty spots on my trailer for about 2 years now. The business model is terrible!
The customer service is terrible! My customers are consistently confused throughout the listing and bidding process. Uship draws customers in with low impossible rate quotes based on what illegally operating transporters have bid on what they consider similar past shipments. They advertise rates that are unrealistic.
Uship prefers to use illegal operating companies because they are hungry, desperate and willing to accept lower paying loads. Loads that barely cover operational cost. Uship also prohibits transporters from informing customers of the additional fees on the transporter end. On a $500 transport, the bid the customer sees and pays is $599 plus uship listing fees.
They also raise the transporter's fees depending on the amount of cancellations. If uship determines that a transporter has excessive cancellations, even if those cancellations are a result of a customer changing their minds or no longer needing the service, they increase the fees that they charge on top of what that transporter bids in the future, penalizing the transporter. Uship's business model is all wrong. They do not care about who they are using to transport your goods.
They do not care about your experience with uship, mainly because they know most customers are one time users of the service.
They want you to pay them and go away. Use extreme caution when listing any valuable on ship.
Product or Service Mentioned: Uship Customer Care.
Reason of review: Poor customer service.