Product: Uship Customer Care Clear all filters (27 of 27 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.2
Details
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship - Screwed over carrier not only once but twice
Uship is one of the biggest and most visible money making illegitimate company's in North America. They are a broker in every definition of the word and description by charging both a carrier and customer money for a service. How is it that not one lawyer or MLA or any...
View full review
2 comments
Anonymous
#1554657

Very informative

View more comments
Review
#797268 Review #797268 is a subjective opinion of poster.
Service
Uship Customer Care
Cons
  • Mgr hung up 2xs refused 3rd call
  • Making decisions without hearing 2 sides to an issue
  • Always assuming carriers are bad
Reason of review
Poor customer service
Loss
$25000
Preferred solution
chg your archaic policies and stop trying to control everything and realize everything isnt black and white better conflict resolution process and mediate instead of termination employees have more rights than a carrier you claim to be neutral
I am a broker on Uship. They do not care about me, they dont care about drivers and certainly dont care about customers. The amount each customer pays is based on a budget rate. Every company no matter who you call all uses the same load board to find drivers. It...
View full review
6 comments
Anonymous
#1689068

Oh boo hoo. Brokers are more *** than anything.

You fail and charge excessive fees and ruin customers. Plus you all act like not my problem when the drivers is no show or screws a car up.

View more comments
Review
#554998 Review #554998 is a subjective opinion of poster.
Service
Uship Customer Care
1.0
Details
I am a 5 star motorcycle/exotic automobile transporter with 100% feedback and have been using uship to fill empty spots on my trailer for about 2 years now. The business model is terrible! The customer service is terrible! My customers are consistently confused...
View full review
4 comments
Anonymous
#1032036

Too true, the whole process of trying to move a load with u ship as a customer is too much hard work and confusing the whole thing needs simplifying as you sometimes don't know at what stage your request is at, lift your game u ship

View more comments
Review
#549109 Review #549109 is a subjective opinion of poster.
Service
Uship Customer Care
Reason of review
Poor customer service

Uship do not care about customers

I had a problem with the transport provider while moving from one country to another (overcharging since he did not acknowledge the money already taking by uship from my credit card when accepting a quotation). When I tried Uship to take action on the issue, they did not even answer a single of the several email I sent them (to different people in their organisation). DO NOT USE USHIP! THEY WILL NOT BE THERE WHEN YOU NEED THEM!!!!!! To me they look that the just care about the money. Their only service is to connect you with service providers but they will not sort the minimum issue. USELESS!!!
View full review
Review
#526864 Review #526864 is a subjective opinion of poster.
Service
Uship Customer Care
Reason of review
Poor customer service
Preferred solution
I arranged with the service provider directly when I said I will go to police but I want uship not to treat customers like they did to me ever again!

Uship screws the customer and the transporter at same time

Uship charges the customer to list, then charges a percentage of the bid amount from the transporter as well. They do NOT verify anything on the transporters. Illegal transporters bid on the shipments and drive the price down so that legal transporters cannot afford to transport the item. The illegal transporters have no insurance or authority to transport anything for hire. Uship doesn't care. They get there money. Stay away from uship if you care about what you are shipping. They have the *** of the industry bidding on jobs there. When the illegal transporters are caught on the road they are shut down on the spot. Guess what? Your item is stuck in limbo. Don't risk it. It boils down to They are providing the avenue for illegal transporters to conduct their illegal activity and profiting from it.
View full review
3 comments
Anonymous
#859841

And they will flag any effort to let the customer know that uship keeps a large fee from the transporter that is added to the transporters fees. This is a flagrant hiding of charges and is really borderline criminal by not being open and honest.

Anonymous
#773275

Usank also now charges the shipper a percentage of the match fee on top of the listing fee! In the heavy equipment department the fees are well over 20%! Yes that's right 20% Greed will be the ultimate demise of these thieves.

Anonymous
#869974
@worstnightmare

I have to completely agree all illegals should be taken off, but uship will not do it because 75% of transporters on the website are illegal. There booking rates are ridiculous.

They charge just as much as a company to lease on to.

With no fuel surcharge, no plates, no insurance and loads. I'm a legal shipper and almost every time I transport something I have to sit for almost 2 days afterwards waiting to get something else booked because of all these illegal shippers.

View more comments (2)
Review
#470667 Review #470667 is a subjective opinion of poster.
Service
Uship Customer Care
I was on another site dealing with making money, new ideas etc. low and behold, I saw an ad, that stated, "bid on shipping items for us, for a flat fee" he goes on to state that, "we are too busy, to follow up on the bids, all you have to do is continue to bid, until...
View full review
1 comment
Anonymous
#660320

Texans are educated enough to know the difference between COOKS and CROOKS, ***.

Review
#400153 Review #400153 is a subjective opinion of poster.
Service
Uship Customer Care
Uship is a lie rather then real
a women name erica through akc send mail to me bout adoption schnauzer.On Wed, Dec 15, 2010 at 7:37 PM, Erica Joyce wrote: Hi,I am so impressed with your inquiry about adopting my babies. i havebeen looking for a home for them for a while now but not only a homebut a...
View full review
3 comments
Anonymous
#1004568

What sucks is people that are too *** to realize they are being scammed going on a consumer complaint site and airing their misfortune. You should really do some homework when purchasing anything.

Buyer beware. Puppy in Cambodia Insurance Department......aaaahhhhh you are killing me!

View more comments
Review
#212294 Review #212294 is a subjective opinion of poster.
Service
Uship Customer Care
Loss
$250