3 weeks prior to pickup - coordinated and paid USHIP and the Carrier deposit to move vehicle from Oklahoma to Florida. I kept being told they would have a driver, they were working it, don't worry.
Gave them a whole week for possible days to pick up. Now the week is over, the Carrier - ADL Logistics asked me if I could leave the vehicle at a location with the key in it for the driver to pick up next week. No - I am not making that up! Then he called me back to say that ADL would refund my money - but not what I paid to USHIP.
Then - they left for the weekend! What a SCAM! I am moving to Florida in two days with no way of getting my extra vehicle now! Stay away from USHIP and ADL Logistics.
Every time I call USHIP customer service the guy hangs up before we finish talking. Unprofessional, unorganized. Save your time - call Mayflower or Uhaul.
USHIP wanted me to rebid - and asked me if I would rent a storage facility till they could get a vehicle there! Unbelievable.
Product or Service Mentioned: Car Transportation Service.
Reason of review: Order processing issue.