If you have a complaint against the company file a complaint here:
If you had contact over the internet file here also:
If it involved interstate transportation/fraud go here as well:
Also, file a complaint with your state's Attorney General's Office and/or Consumer Protection Agency/Department.
Additionally, file a complaint with the State of Texas Attorney General's Office.
Nothing is more important than filing complaints where they should be: the appropriate government agencies. not an online forum. Posting the problem here will work as a warning for others but do nothing to stop the abuse.