Cambridge, Cambridgeshire
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Tracking Tool
Turnaround Time

They are unbelievable unprofessional and rude. When we complained about their rudeness they replied calling us "idiots".

They yelled at us all way through. The item arrived one week later and was collected several days later than they said. We paid almost 200 pounds for door to door delivery of one mattress. However, we had to carry the mattress to the truck and from the truck ourselves.

The driver didn't bother in helping us out even. Apparently, the don't have paid sickness leave. We also complained about this. Their replay was that drivers don't unpack or make beds idiots!

They forget that you are the client and they get paid and have a job thanks to you.

So they should treat us with respect as humans. And they also should clarify that they don't deliver door to door and no as quick as they promise.

Reason of review: Poor customer service.

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