Product: Uship Shipping Service Clear all filters (53 of 53 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Had a dining table shipped recently from Kennesaw to Canton Ga. and was so pleased with the service after having buyer's remorse when i bought the service without doing proper background checks.I suspect the pissed customers are in the minute minority as the regular...
View full review
Review
#744509 Review #744509 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Good customer service

Uship in Ithaca, New York - Horribly rude customer service, will not use again

My parents used Uship to ship my car to college. Someone fro Uship called my parents and told them that they had spoken with me and that I had agreed to pay $200 more than what they had originally signed. NO ONE had called me. This was a complete lie. Specifically, he said "Your daughter agreed to it. She said she'd call you guys first and get back to us if anything changed, but we informed her of this already." This is absolutely false. The car was picked up, and afterwards, was informed for the aforementioned conversation. I called and complained to Uship's customer service. The man I spoke to was extremely rude, unhelpful, and placed all responsibility on the shipper. "You know how those shippers are," is what he said. OKAY THANKS. I'm using your site because there's a level of expectation of professionalism and honesty with the shippers that I'm being put in contact with. This experience has shown me that that is clearly not the case.
View full review
1 comment
CitizenShipperSupport
#1058515

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I was both shocked and dismayed to hear about your experience.

I'm really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an online shipping marketplace, and connect customers like you with drivers. What really distinguishes us from other service is our commitment to customer safety and satisfaction. Drivers on CitizenShipper undertake stringent screening checks before picking up any customer shipments, including a nationwide Background Check, and also address verification.

We also feel our community policed review and feedback system helps users to *** out undesirable members leaving only the drivers who conduct themselves with professionalism and integrity. In addition to this, we've also just integrated a dispute resolution system which further enhances user safety on our site.

If you do find yourself in need of quotes and professional drivers, please reach out to me on jennifer 'at' citizenshipper dot com, or call me on 1-888-263-4804 and I'd be happy to find you a professional driver.

Thanks!

Jen

Review
#676687 Review #676687 is a subjective opinion of poster.
Service
Uship Shipping Service
Cons
  • Being scammed and conned
  • Unreliable provider
  • Rude customer service
Reason of review
Pricing issue
Loss
$200
1.0
Details
We were working with someone we found through Uship. Uship charged our credit card immediately even though the details had not been finalized. We had to cancel the shipment because the sender backed out. The shipper understood and submitted a cancellation request to...
View full review
2 comments
CitizenShipperSupport
#1058517

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I was both shocked and dismayed to hear about your experience.

I'm really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an online shipping marketplace, and connect customers like you with drivers. What really distinguishes us from other service is our commitment to customer safety and satisfaction. Drivers on CitizenShipper undertake stringent screening checks before picking up any customer shipments, including a nationwide Background Check, and also address verification.

We also feel our community policed review and feedback system helps users to *** out undesirable members leaving only the drivers who conduct themselves with professionalism and integrity. In addition to this, we've also just integrated a dispute resolution system which further enhances user safety on our site.

If you do find yourself in need of quotes and professional drivers, please reach out to me on jennifer 'at' citizenshipper dot com, or call me on 1-888-263-4804 and I'd be happy to find you a professional driver.

Thanks!

Jen

View more comments
Review
#675176 Review #675176 is a subjective opinion of poster.
Service
Uship Shipping Service
Cons
  • High cancellation feeds
Reason of review
Pricing issue
Loss
$49

Uship - Use another company

1.0
Details
If you want a simple, low cost, drama free shipping experience - don't use these people. If you have made it this far in your search, and you still use them...... It's your own fault because you have been warned over and over again. The rot starts at the very top of the company and filters down as part of the corporate culture. I am in business to make a profit, so I get that part. The problem is that U ship operates in a way that lets them rip you off, but legally claim that they have no responsibility. In other words, your transaction becomes a nightmare and their profit is not impacted. Gee......what's wrong with that picture?
View full review
Review
#645621 Review #645621 is a subjective opinion of poster.
Service
Uship Shipping Service
Cons
  • Worst experience
Reason of review
Not as described/ advertised
Loss
$540
Preferred solution
Full refund
Customers don't realize . Uship is acting as a broker between the shipper ( the person posting item to be moved) and the carrier( the person/company wishing to move item) uship claims they are not a brokerage, but what the shipper doesn't know uship cut is 15% . They...
View full review
2 comments
Anonymous
#991001

Of course this poster doesn't want independent shippers to use uship...they undercut his high price!!..ya I'm sure he's a pro and gets the job done but charges twice as much!. There are thousands of shippers that do a great job that don't want to pay a broker half of the fee to get a load...thus this site!!.

I think u ship should have had a warning that said..if your to *** to use this site...pay double!!

View more comments
Review
#642715 Review #642715 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Pricing issue
Tags
  • Understanding Uship
3.0
Details
uShip May 21, 4:37 PM I signed an e-contract with one of your recommended providers for this motorcycle to be picked up as follows: Service Provider will pick up shipment between 5/17/2015 and 5/22/2015. Service Provider will deliver shipment between 5/17/2015 and...
View full review
1 comment
CitizenShipperSupport
#1058534

Hi, I'm Jennifer, Customer Relations Manager at CitizenShipper. I was both shocked and dismayed to hear about your experience.

I'm really sorry to hear that you had to go through all this.

I wanted to let you know about CitizenShipper.com. We're also an online shipping marketplace, and connect customers like you with drivers. What really distinguishes us from other service is our commitment to customer safety and satisfaction. Drivers on CitizenShipper undertake stringent screening checks before picking up any customer shipments, including a nationwide Background Check, and also address verification.

We also feel our community policed review and feedback system helps users to *** out undesirable members leaving only the drivers who conduct themselves with professionalism and integrity. In addition to this, we've also just integrated a dispute resolution system which further enhances user safety on our site.

If you do find yourself in need of quotes and professional drivers, please reach out to me on jennifer 'at' citizenshipper dot com, or call me on 1-888-263-4804 and I'd be happy to find you a professional driver.

Thanks!

Jen

Review
#639876 Review #639876 is a subjective opinion of poster.
Service
Uship Shipping Service
Cons
  • No help when there was a problem
  • Unreliable provider
Reason of review
Poor customer service, bad quality of service, inability to perform on contract
Loss
$2000

Uship in Mckinney, Texas - Call a REAL SHIPPING COMPANY

These people absolutely suck. They are a want-to-be eBay of the shipping industry but absolutely have no clue on how to run their business. They hide fees, they are very poor at paying the shippers, and they let horrible shippers continue to bid on jobs. I had people begging for the job so that they get one in an area so that they could start bidding on other jobs. Wait time could have been over a month for them to get a full load and bring my item. Started checking into getting their customer service number and instead found a ton of people pissed, threatening to sue them, and having nothing bad to say about them. I immediately took down my listing. I need an item shipped, not to get into a shell game or other BS> Im out 13 bucks and thats all that they will get out of me. Will dispute it through PayPal.
View full review
2 comments
Anonymous
#1041142

ShipTMS

Anonymous
#988528

Who did you end up using to ship your stuff?

Thanks

View more comments (1)
Review
#633888 Review #633888 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Not as described/ advertised

Uship Shipping Service Review

5.0
Details
lm a carrier uship they tale you lower you price sorry your fees to high you lower your price
View full review
Review
#633680 Review #633680 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Pricing issue

Uship Shipping Service Review

1.0
Details
They need to be tooken down they suck for the shiper and the people shiping things dont use them just call me and i will give good price on shipping thanks joshua poooooooor cutomer service for both sides
View full review
Review
#633522 Review #633522 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Bad quality
uShip is paying off the Better Business Bureau there in Texas where they are located. I've heard of multiple complaints and yet the Better Business Bureau still rates them extremely high as though they have never had any complaints I found myself 3 that they called...
View full review
2 comments
Anonymous
#965512

They not only ripoff the shipper they rip the transporter too. They hide their real charges to the shipper by burying it deep into the transporters part.

If the transporter in any way mentions uship fees they are red flagged and will be kicked off the site in time. I actually have saved an email from them stating that they do not want the customer to know of the real charges 20% to 30% because they would become disgruntled and not use the site. They are shady as ***. They have become bullies to realistic transporters.

They make up their rules as they go. It is a magnet for people who see their show on TV and want to be truckers and people who are riding around without any knowledge of the real costs involved in the business.

View more comments
Review
#598420 Review #598420 is a subjective opinion of poster.
Service
Uship Shipping Service
Reason of review
Bad quality